A Day in the Life of ... Richard Forbes

CGI Richard
Richard Forbes - Energy Components Support Analyst
Robert Gordon University
Bsc Information Systems Technology 2012

What was it about CGI that made you apply?
I applied to CGI because a colleague of mine from University already worked for them. He told me what a wonderful company they were to work for. Initially I was reluctant to apply because, at that time, mostly all interviews were conducted in London. I went to a careers fair in Aberdeen where CGI representatives were present. I made enquiries but emphasised my reservations about travelling to London for an interview. I was told that they were planning to hold interviews in Aberdeen in the near future. I expressed my wish to attend one of these sessions, this took place, and I started working for CGI in July 2011.

What does your current role involve?
For the past two years, I have been working client-side in the Oil and Gas industry. During this time, I have been supporting a Hydrocarbon Accounting suite of applications, primarily Energy Components. This opportunity has allowed me to become an effective and efficient Analyst/Developer; I have developed strong analytical/technical skills and also a good understanding of the business processes in which the applications are used.

My main duties have consisted of:

  • Analysing user problems and providing effective resolutions to these issues.
  • Application Development - I have developed several VBA spreadsheet applications.
  • Mentoring - I have coached new analysts, developing their knowledge and understanding of Energy Components related support activities.
  • On Call - providing 24/7 support, one week out of 5, for a business critical system (Energy Components).
  • Developing and maintaining effective working relationships with key business stakeholders and clients.
  • Software Testing - I have been involved in the creation and implementation of software test plans.

What is the best thing about your job?
The diversity of skills I have had to learn to be able to carry out my role effectively and efficiently. For example:

People Technical Business
Communication
Team Work
VBA Oracle
SQL and PL/SQL
MS Excel/Access/Word
Xml
Energy Components (Tieto)
HTML/CSS
Application Development
Application Support
Hydrocarbon Accounting
Service Management
Software Testing
Analysis/Design

There is never a dull moment and I love my role because I am being constantly introduced to new things. I am continuously developing both as an individual and a CGI employee.

Where do you see yourself going in the next few years?
Hopefully still working with Energy Components but in a more project orientated role as opposed to support.

If you could offer prospective candidates one piece of advice, what would it be?
Never doubt yourself. When you first start a role, it can be very overwhelming and you will most definitely think, ‘How am I ever going to get to grips with this?’. CGI members are very supportive and there is always help close at hand.

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