Fran - Manager

Fran pic

Store: Sonning
Length of Service: 8 years

“When asked what my favourite wine is, I have to say Champagne as it is associated with exciting times.”

A typical Majestic day for me begins by opening up the store, putting the fresh wines on the tasting counter, and checking each region is tidy, ready for when the customers arrive. The team and I always have a coffee to get us energised and we ensure we have a chat about the plan for the day. Not long after, if we have a delivery from the distribution centre we will check the pallets that have arrived are all correct. I like my team to merchandise in pairs as this proves to be efficient and helpful in getting the task done quicker. As soon as customers come through the door, someone is there to greet them and start assisting with their needs, whether that is a dinner party, wedding gift, or recommendation for the perfect match to accompany a dish. If the customer would rather the order be delivered, we arrange a delivery that is suitable for them. 

What I enjoy most about working for Majestic is the fact no two days are the same and there is a great sense of teamwork, with all members of the team working towards getting our goals done. Every day I get the opportunity to meet lots of customers and it is quite a special feeling knowing you have played a part in helping someone for their important social occasion, especially a wedding. In Sonning, we have a hugely varied customer base, lots of traditional customers, many young professionals and plenty of young families. That is what’s great about Majestic; you are constantly meeting people from all walks of life!

The advantages of moving around the company is that it allows you to experience a variety of different stores; some more residential and some more commercial based. Working in different stores ensures you are exposed to working under different Managers, each with their own unique management style, all of which you learn from and gain skills to assist you when eventually managing your own store and team.

The training that Majestic provides is fantastic, and throughout my experience I have continually received support from my Regional Managers and Head Office. The courses run help your individual development and give you the confidence in all aspects of your role.  Something I have thoroughly enjoyed being given the responsibility of is the opportunity to do interviews for new Trainee Managers and run Manual Handling courses for new joiners.

To be successful at Majestic I think the key qualities someone should have is a friendly and approachable nature, flexibility and reliability and an eagerness and willingness to learn. An interest in wine also helps!


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