Change Delivery Graduate Programme
Sky is Europe's leading entertainment company and serves 21 million customers across five countries. Together our people deliver the best and broadest range of content, market-leading customer service and innovative technology. We work hard to give our customers a better experience and we’re not stopping there.
Believing in better has helped us become a thriving FTSE 100 company. We’ve developed amazing products and services and delivered exceptional entertainment to over 11 million households across the UK and Ireland. Our success is largely thanks to the dedicated people that work here. Join us as a Change Delivery Graduate and you’ll be part of the team that continually delivers brilliant results, the right way.
About the programme
Things move quickly here, so it’s vital that we have a brilliant team of change professionals.
People who support the growth of Sky by leading and shaping transformational change projects in order to offer the best service in the country. End to end delivery across the business in areas such as IT, Product Development, Sales and Marketing, Digital, Change, Quality and Billing and Customer Operations (contact centres and Engineers). This could be how we answer the phone or solve a technical query – right the way through to launching a completely new product to market. Our change experts tirelessly champion the Customer Experience, helping us to deliver innovative, joined-up customer journeys across all our products and services.
How the programme works
It’s a fact that our 120-strong Change team plays a major part in Sky's on-going success and commitment to our customers. Working as either a Business Analyst or Project Manager, you’ll help us balance commercial success, customer satisfaction and employee engagement. It’ll be a challenge, but one where you’ll get underneath the skin of our business and land change that enables our teams and employees to deliver an outstanding customer experience.
Analyst or Project Manager? Make your choice.
As a valued graduate at Sky you’ll have access to our fantastic range of benefits, including generous holiday, a competitive salary and free Sky+HD premium package As well as structured in-house training and development, we’ll fully fund and support you to achieve recognised external qualifications on the way.
What you’ll need:
We’re looking for individuals to support this journey who’ll be looking to make a real business impact from day one. You’ll either have, or be on track to complete, an undergraduate degree in any discipline. You’ll also be a confident communicator with an analytical mind – able to communicate complex business issues to different people and to challenge existing working practices and procedures.
Whichever path you choose you’ll need to be resilient and be able to embrace change and manage effectively in often ambiguous circumstances. You’ll be self-starting, motivated and able to challenge existing working practices and procedures to ensure that any new projects and initiatives are landed successfully with the customer experience in mind.
Due to the fast-paced nature of Sky's businesses; our vacancy close dates may be subject to change – at present the closing date for applications is Thursday 27th October 2016 at 4pm.
It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.