The Helpdesks provide our 836,000 clients with a ‘knock your socks off service’. Every year we are recognised by our clients for our exceptional service levels. You will be a key member of the team, supporting with the busy end of tax year period.
In the Investment Helpdesk team you are responsible for providing information and assistance to our loyal and valuable clients. It is essential to demonstrate a polite and professional approach at all times. As well as learning about shares and funds, you will gain an in-depth understanding of taxation and regulation. In an ever changing landscape you will need to explain the relevance and consequences of complex rules and procedures in plain English. Being part of the Investment Helpdesk should been seen as an opportunity to develop your skills and gain some key knowledge, which can ultimately help you to progress with your career.
The Pensions Helpdesk services all of our individual and corporate pension clients, as well as providing a retirement service. The role is unique in that you will never have the same day twice; queries are varied, at times technical, and as such your day will be diverse and fast-paced. Being a part of our Pensions Helpdesk team will provide you with the opportunity to have a technical understanding of pensions and the pension products we offer. It is important to provide a polite and professional manner to our valued clients. Communication is key and you will often be explaining technical products. Having excellent written communication is important as you will be liaising with clients by post and e-mail as well as over the phone.
The Client Support team acts as Hargreaves Lansdown’s main support service for clients wishing to make payments over the telephone into their accounts and amend their master password information. Full training will be provided, giving you the opportunity to gain an in-depth understanding of Hargreaves Lansdown’s products and services and an excellent insight into the financial services industry. You will be communicating with people throughout the business, helping you to gain a better understanding of the company.