New Accounts Associate

Vanquis Bank
21000.00 GBP Annual
01 Dec 2016
12 Dec 2016
Start Date

New Accounts Associate

Ref NA/BFD/1116 -

GBP17,000 - GBP21,000 Starting salary


Life feels better when you love your job....

Here at Vanquis we do! So, what makes Vanquis a great place to work? We encourage everyone to put ideas forward, make decisions and contribute to improving the service we provide for our customers. Empowering our employees makes our business what it is.

The role of New Accounts Agent involves welcoming and engaging our customers, assisting them with queries.

You will deal with a high volume of either inbound or outbound customer queries, providing memorable customer experiences throughout. You will be working to targets and deadlines and adhering to all relevant policies and procedures ensuring your customer is fully informed at all times through the use of excellent conversational skills to ensure the right outcome is achieved.

You will be required to work as part of a team to support the delivery of set departmental targets as well as your own individual targets.

With accessible, approachable managers and lots of training, you will quickly develop your skills and build your knowledge about our products, services and systems. Here at Vanquis we recognise every member of our customer contact teams are vital contributors to our success.

Why Us?

"There are so many opportunities for every individual to make a real difference.' - Danny, Customer Service Team Leader

Great Pay! New Business Agents - GBP17000k to GBP21k starting base salary + monthly incentive (OTE GBP21k to GBP24k)

Great Environment! Our Bradford office can be found in the Provident Financial Group building right in the heart of the city and whilst we're hard-working and target-driven, there's a vibrant social atmosphere.

Great Hours! We operate a flexible shift pattern and you'll be working an average of 37.5 hours per week, to include 2 weekend days on average per month. Our contact centre is open 8am to 10pm Monday - Friday, 9am -8pm Saturday and 9am - 8pm Sunday.