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Help and support

Table of contents

I want to …

  1. Login to my jobseeker account
  2. Change my password for my jobseeker account
  3. Reset my password for my jobseeker account because I’ve forgotten it
  4. Change my email address connected with my jobseeker account
  5. Get help uploading my CV for the first time
  6. Upload my new CV
  7. Retrieve my CV
  8. Stop my jobseeker profile and CV from being searchable
  9. Unsubscribe from a jobseeker email
  10. Stop jobseeker emails going to my junk folder
  11. Create a “Jobs by email” (“JBE”) alert
  12. Pause a “Jobs by email” (“JBE”) alert
  13. Edit a “Jobs by email” (“JBE”) alert
  14. Delete a “Jobs by email” (“JBE”) alert
  15. Turn on “Instant job match” (“IJM”) emails
  16. Turn off “Instant job match” (“IJM”) emails
  17. Change the maximum number of “Instant job match” (“IJM”) emails I receive per day
  18. View my job application history (active and archived)
  19. Activate “One-click apply”
  20. Get assistance looking for a job
  21. Find a recruiter’s contact details
  22. Spot a scam email

1. Login to my jobseeker account

  1. Press the ‘Sign in’ button, which is located in the top-right of the page
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘Jobseeker sign in’ button
  4. The ‘Jobseeker sign in’ page will now load
  5. Select the ‘Email’ box, then type the email address you used when creating your jobseeker account
  6. Select the ‘Password’ box, then type your jobseeker account password
  7. If you would like to stay signed in, tick ‘Keep me signed in’ tickbox
  8. Press the ‘Sign in’ button beneath the password box to complete sign in
  9. The page you were on before step 1 will now load, and you have successfully logged in to your jobseeker account

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2. Change my password for my jobseeker account

You need to be logged into your jobseeker account then follow the below steps to change your password.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My account’ button
  4. Your jobseeker account will now load
  5. Scroll to the ‘My account’ section of your jobseeker account
  6. Find the ‘Change password’ link, then press it
  7. The ‘Change password’ section of your jobseeker account will now load
  8. Select the ‘Current password’ box, then type your current password
  9. Select the ‘New password’ box, then type your new password
  10. Select the ‘Confirm new password’ box, then retype your new password
  11. Press the ‘Submit’ button
  12. The confirmation page will now load, and you have successfully changed your password

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3. Reset my password for my jobseeker account because I’ve forgotten it

If you’ve forgotten your password for your account, follow the below steps to reset it.

  1. Press the ‘Sign in’ button located at the top of the page
  2. Press the ‘Jobseeker sign in’ button
  3. Press the ‘Forgotten password?’ link, which is located beneath the ‘Password’ box
  4. The ‘Jobseeker forgotten password’ section of your account will now load
  5. Select the ‘Email address’ box, then type the email address you used when creating your jobseeker account
  6. Press the ‘Submit’ button
  7. The confirmation page will now load, and you have successfully requested a password reset
  8. Go to the inbox for the email address you used when creating your jobseeker account
  9. Find and open the email with the subject line ‘Details for resetting your password’
  10. Press the ‘Reset password now’ button inside the email
  11. The ‘Reset your jobseeker password’ page will now load
  12. Select the ‘New password’ box, then type your new password
  13. Select the ‘Confirm new password’ box, then retype your new password
  14. Press the ‘Reset password’ button
  15. The confirmation page will now load, and you have successfully reset your password

Important

You must complete steps 10 to 14 within 24 hours of completing step 7. If you do not complete the final steps within 24 hours, you must repeat all steps.

Your password must be at least 6 characters long and one character must be a numeric. Do not include spaces or symbols.

If you do not see the ‘Details for resetting your password’ email in your inbox, check your junk/spam folder.

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4. Change my email address connected with my jobseeker account

You need to be logged into your jobseeker account then follow the below steps to change your email address connected with your jobseeker account.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My account’ button
  4. Your jobseeker account will now load
  5. Find the ‘Change email address’ link, then press it
  6. The ‘My account details’ page will now load
  7. In the ‘Change email address section’, select the ‘New email address box’, then type your email address which you would now want to be connected with your jobseeker account
  8. Press the ‘Submit’ button
  9. The confirmation page will now load, and you have successfully changed your email address associated with your jobseeker account

Important

Login again using your new email address to confirm the changes.

Your password will remain the same.

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5. Get help uploading my CV for the first time

Below, we provide steps for overcoming the three most common problems jobseekers face when trying to upload their CV to our website:

  1. Document file name contains unusual characters
  2. Document file size is too large
  3. Unaccepted document file type

1. Document file name contains unusual characters

Some unusual characters, such as ‘&’ and ‘%’, might prevent you from being able to upload your CV.

We recommend using only your first name and your last name in the file name. For example; johnsmith or janejones.

2. Document file size is too large

Your jobseeker account can only store documents 1MB or less in size. Unfortunately, documents over 1MB cannot be accepted.

It’s easy to check the file size of your CV, no matter what device it’s on. For additional advice on how to check the file size of your CV, we recommend visiting your preferred search engine, then searching “check document file size” and the name of the device upon which your CV is stored.

Important

Pictures and graphics can greatly increase the size of a file. Where possible, we recommend excluding these from your CV.

3. Unaccepted document file type

Your jobseeker account can only store MS Word, PDF and Rich Text Format document file types.

Please ensure you are trying to upload one of these document file types.

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6. Upload my new CV

You need to be logged into your jobseeker account then follow the below steps to upload a new CV.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My CV’ button
  4. The ‘CV’ section of your jobseeker account will now load
  5. Press ‘Upload your CV’
  6. Find your MS Word, PDF or Rich Text document from your device, Google Drive, OneDrive, Dropbox or Box
  7. Follow the instructions on your device, Google Drive, OneDrive, Dropbox or Box to select and upload your chosen MS Word, PDF or Rich Text document
  8. If you have successfully uploaded your new CV, you will see the message “Uploaded today” in the green box containing your CV file name
  9. Scroll to the bottom of the page and press ‘Save my profile’

Important

You must always have a CV stored in your jobseeker account.

If you do not complete all of the steps above, your old CV will remain stored in your jobseeker account.

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7. Retrieve my CV

You need to be logged into your jobseeker account then follow the below steps to retrieve your CV.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My account’ button
  4. Your jobseeker account will now load
  5. Scroll to the ‘My profile’ section of your jobseeker account
  6. Find the ‘Download CV’ link, button, then press it
  7. Your CV will then automatically download to your device

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8. Stop my jobseeker profile and CV from being searchable

You need to be logged into your jobseeker account then follow the below steps to prevent your jobseeker profile and CV from being searchable.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My account’ button
  4. Your jobseeker account will now load
  5. Scroll to the ‘My profile’ section of your jobseeker account
  6. Find the ‘Profile visibility’ section of your jobseeker account
  7. Press the ‘Not searchable’ button
  8. Press ‘Save changes’
  9. Scroll to the Profile privacy options section of the page
  10. Your jobseeker account will now reload, and you have successfully stopped your jobseeker profile and CV from being searchable

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9. Unsubscribe from a jobseeker email

We send three different types of emails:

  1. “Jobs by email” alerts, also known as “JBEs”
  2. “Instant job matches”, also known as an “IJMs”
  3. Marketing emails (including advice for jobseekers)

To unsubscribe from any our emails, follow the below steps:

  • Open the email from which you wish to unsubscribe
  • Scroll down to the bottom of the email
  • At the bottom of the email, press the ‘Unsubscribe from emails’ link
  • The ‘My notifications’ page of your account will now load in your browser
  • Find the type of email from which you wish to unsubscribe, then press ‘Off’
  • Press ‘Save changes’
  • The confirmation page will now load, and you have successfully changed your subscription preferences

Important

It can take up to three days for your preferences to change, during you which time you may still receive the type of email(s) from which you have unsubscribed.

In this event, you do not need to make additional changes. We recommend simply deleting the emails.

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10. Stop jobseeker emails going to my junk folder

If our emails are going to your junk folder, you will need to make a change to the settings within your email account.

Each email provider requires a unique change to settings. Below we provide links to some of the most popular email providers’ own instructions.

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11. Create a “Jobs by email” (“JBE”) alert

You need to be logged into your jobseeker account then follow the below steps to create a “JBE”.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My job alerts’ button
  4. Your jobseeker account will now load
  5. Find the ‘Jobs by email’ section of your jobseeker account
  6. Press ‘Create email alert’
  7. The ‘Create Jobs by email’ page will now load
  8. Select the ‘Keywords’ box, then type a job title, skill or company you’re interested in
  9. Select the ‘miles of’ box, then type the location you’re interested in (leave blank for all locations)
  10. Press the ‘Location’ dropdown menu, then select the number of miles radius from your preferred location that you’re interested in
  11. Press the first ‘Salary’ dropdown menu, then select either ‘Annual salary’, ‘Daily rate’, or ‘Hourly rate’
  12. Press the second ‘Salary’ dropdown menu, then select the minimum salary you are interested in (leave on ‘Any’ to see all salaries)
  13. Press the ‘Job type’ dropdown menu, then select either ‘Contract’, ‘Part time’, ‘Permanent’ or ‘Temporary’ (leave on ‘All’ to include all job types)
  14. Press the ‘Industry/Sector’ dropdown menu, then select the industry or sector you’re interested in (leave on ‘All’ to include all industries and sectors)
  15. Press ‘Email me jobs like these’
  16. The confirmation page will now load, and you have successfully created your JBE
  17. To see your new JBE, find your first name located in the top-right of the page, then press it
  18. A dropdown menu will now appear
  19. In the dropdown menu, press the ‘My job alerts’ button

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12. Pause a “Jobs by email” (“JBE”) alert

You need to be logged into your jobseeker account then follow the below steps to pause a “JBE”.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My job alerts’ button
  4. Your jobseeker account will now load
  5. Find the ‘Jobs by email’ section of your jobseeker account
  6. Find the “JBE” you want to pause
  7. Press ‘Off’
  8. The page will reload, the ‘Off’ button will be pressed down, and you have successfully paused your JBE

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13. Edit a “Jobs by email” (“JBE”) alert

You need to be logged into your jobseeker account then follow the below steps to edit a “JBE”.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My job alerts’ button
  4. Your jobseeker account will now load
  5. Find the ‘Jobs by email’ section of your jobseeker account
  6. Find the “JBE” you want to edit
  7. Press ‘edit criteria’
  8. Edit as much of the criteria as you wish
  9. Click ‘Email me jobs like these’
  10. The confirmation page will now load, and you have successfully edited your JBE
  11. To see your edited JBE, find your first name located in the top-right of the page, then press it
  12. A dropdown menu will now appear
  13. In the dropdown menu, press the ‘My job alerts’ button

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14. Delete a “Jobs by email” (“JBE”) alert

You need to be logged into your jobseeker account then follow the below steps to delete a “JBE”.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My job alerts’ button
  4. Your jobseeker account will now load
  5. Find the ‘Jobs by email’ section of your jobseeker account
  6. Find the “JBE” you want to delete
  7. Press ‘delete alert’
  8. The page will reload, and you have successfully deleted your “JBE”

Important

The above steps will delete only one “JBE”.

To delete additional “JBEs”, repeat the above steps.

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15. Turn on “Instant job match” (“IJM”) emails

You need to be logged into your jobseeker account then follow the below steps to turn on “IJMs”.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My job alerts’ button
  4. Your jobseeker account will now load
  5. Find the ‘Instant job match’ section of your jobseeker account
  6. Press ‘On’
  7. The page will reload, the ‘On’ button will be pressed down, and you turned on “IJMs”

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16. Turn off “Instant job match” (“IJM”) emails

You need to be logged into your jobseeker account then follow the below steps to turn off “IJMs”.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My job alerts’ button
  4. Your jobseeker account will now load
  5. Find the ‘Instant job match’ section of your jobseeker account
  6. Press ‘Off’
  7. The page will reload, the ‘Off’ button will be pressed down, and you turned on “IJMs”

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17. Change the maximum number of “Instant job match” (“IJM”) emails I receive per day

You need to be logged into your jobseeker account then follow the below steps to change the maximum number of “IJMs” you receive per day.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My job alerts’ button
  4. Your jobseeker account will now load
  5. Find the ‘Instant job match’ section of your jobseeker account
  6. Press the ‘Frequency’ dropdown menu, then select the maximum number of “IJMs” you’d like to receive per day
  7. The page will reload, and the new frequency has automatically been saved

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18. View my job application history (active and archived)

You need to be logged into your jobseeker account then follow the below steps to view your job applications.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My applications’ button
  4. By default, your ‘Active applications’ list will load
  5. To view the list of your applications which are no longer active, press ‘Archived’

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19. Activate “One-click apply”

You need to be logged into your jobseeker account then follow the below steps to activate “One-click apply”.

  1. Find your first name located in the top-right of the page, then press it
  2. A dropdown menu will now appear
  3. In the dropdown menu, press the ‘My account’ button
  4. Your jobseeker account will now load
  5. Scroll to the ‘My account’ section of your jobseeker account
  6. Find the ‘Manage one-click apply’ link, then press it
  7. If you wish to add an updated CV, press ‘Upload your CV’ and follow the instructions
  8. If you wish to add a cover letter, select the ‘Write a cover letter’ box, then type your cover letter
  9. Tick the tickbox marked ‘I accept that the CV and cover letter above will be sent when I make an application with one-click apply.’
  10. Press ‘Switch on one-click apply’
  11. Your jobseeker account will now reload, and you have successfully activated “One-click apply”

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20. Get assistance looking for a job

We are a job advertising site.

We only advertise job roles for other recruiting companies and agencies.

We cannot accept CVs, and we are unable to forward your CV to recruiters as we do not offer a consultancy service.

To apply for a job that is advertised on one of our sites then please use the ‘Apply’ button at the bottom of the job advert which allows you to send your details/CV directly to the recruiter.

You can register your interest with us by having a jobseeker profile (account) which can be viewed by recruiters who have an account with us.

To help you with your job search, we offer a number of features that allow you to share your details and search for jobs with a wide range of recruiters.

Jobseeker profile (account)

Register your details on our website and upload your CV.

When you add your information to our website, you enable thousands of local and national recruiters to discover you, and invite you to apply for a suitable job.

“Jobs by email” alerts

Based on your jobs criteria (e.g. salary and location), we’ll email suitable jobs to your inbox each day.

All you need to do is enter job criteria, as you would when searching for a job, and keep it on your account ready for when you next login and want to run the same search.

Matching jobs that are uploaded to the site will be sent directly to your inbox via a “Jobs by email” alert.

We hope this information has been helpful to you and we wish you luck with your future job hunting!

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21. Find a recruiter’s contact details

Unfortunately, if the recruiter has chosen not to specify their contact details on a job posting, we’re unable to provide you with this information.

As an alternative, you can search the company details on the internet. The recruiter’s name will be listed in the listed information at the top of the job advertisement.

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22. Spot a scam email

You’ve probably encountered spam email in your inbox at some point, and often it’s pretty easy to tell what’s a scam and what’s the real deal.

But recently fraudsters have started making fake job offers in a bid to get your personal details, and it can be difficult to know whether it’s a genuine offer.

For more information, read the Totaljobs How to spot scam emails guide.

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Can’t find what you’re looking for?

Please complete our Contact us form and we will respond shortly.

If you’d prefer to give us a call, please contact us on 0333 0145 111. Our Customer Services team is available Monday-Friday between 8am and 6pm (GMT).

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