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Entry-Level Apprenticeship - Shared Services Organisation

Position summary

What impact will you make?

Our Apprentices are here to shape their careers, as well as gain on-the-job experience. You’ll work right alongside your more experienced colleagues and be treated with the same respect from day one, in a permanent job. But you’ll also get extra time and support to help you gain your professional education.

Our Apprenticeship Scheme offers you the opportunity to work in Customer Services or HR. Both will give you experience of a busy, fast paced and diverse environment and will leave you with the skills and qualifications you’ll rely on throughout your entire career.

Why Customer Services?

Our Customer Services teams provide high quality, first line support across our HR, IT, Finance, Central Bookings and Switchboard service desks via multiple channels (self-service, email, web chat and voice). Whether dealing with inbound or outbound communications with employees, partners, suppliers or clients, we provide a consistently high quality of service through tailored solutions that meet their needs.

It’s a great opportunity. You will rotate through the different teams within Customer Services and our Training & Knowledge team, who develop programs and create learning interventions to support personal development programs, helping our people achieve their goals.

Why HR?

Our team delivers effective and efficient HR administration and guidance for all matters relating to future, current and former employees. This includes supporting new joiners on their journey into the firm and advising employees on the policies and processes that assist them throughout their careers.

It’s a wide remit. You will gain a broad range of practical experience and knowledge on all elements of an employee’s lifecycle as you rotate through the different teams within HR, building strong relationships and tailoring the support provided to each person based on their individual needs.

Our Offer

Deloitte apprenticeships are all about leaning and developing. You’ll get everything you need to thrive and grow. Study time is factored in to your working week, so you can achieve your qualification. You’ll get an NUS card too.

Your qualification will depend on the team you join:

  • Customer Services - Customer Services NVQ (levels 2 & 3)
  • HR - Business Administration (level 2) and Certificate in Personnel Development (level 3) qualifications.

You will receive a full study package and time off to attend college but, with Deloitte your professional qualification is only part of the story. We support all our trainees with a blended approach to training and development, classroom study, 1:1 coaching and support and, as you progress, technical and skills training to enable you to progress to management and leadership positions.

You will spend time away from the office to attend classes for tuition and revision stages of each exam. The classroom taught approach means that you will have the support of your peers and valuable study time for your exams.

We also operate a number of in-house training courses which will give you technical insight to assist you to keep up with changes in legislation and case law, both in the UK and worldwide.

Job family – Strategy & Operations (AJFAAF AJFTECH AJFHC)

Finance and accounting solutions are in our DNA – it’s what we do; it’s what we’ve always done. We offer our clients best in class service and guidance, from auditing and assurance to financial controls.

Whether we’re working on large-scale transformations or analysing financial data, our people are best placed to give business-changing advice and a full range of services.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size; it's about being the first choice. The first choice for the largest and most influential clients and the first choice for the best talent.

What do we do?

Deloitte offers Global integrated professional services that include Audit & Assurance and Risk Advisory, Tax Consulting, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients.

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