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Area Service Manager- Edinburgh

  • Hermiston, Edinburgh (EH14)
  • £45k - 48k per year

Area Service Manager

Salary: £45k-£48kFunction:

The role of the Area Service Manager is to manage and grow a successful local care at home business. You will be responsible for delivering services to the highest quality within defined geographic areas. You will be supported by a team of qualified and experiences support staff.

Typical duties:

Business Management

  • Delivery of circa 8 – 9 thousand care hours over 4 local authority areas
  • Managing resources within budgets
  • Achieving all applicable KPIs
  • Maintaining management data and providing reports
  • Strategic business planning
  • Marketing strategy and activity
  • Contributing to contract bids (include taking part in presentations or interviews)
  • Implementing effective and robust systems for administration and record keeping
  • Ensuring timely and accurate processing of invoicing, payroll, accounts payable
  • Maintaining appropriately accurate, secure records of all business activities
  • Ensure that the requirements of information governance and data protection legislation are met in full

Service Delivery

  • Ensuring the effective day to day operation of high quality care support services provided from their location and any other site in their responsibility including care coordination, rota planning and supporting staff supervision
  • Ensuring that each individual service is planned according to a rigorous and effective assessment of needs and risks and that appropriate records are maintained to evidence this
  • Ensuring that service users, their informal carers and any other ‘care partners’ are consulted and included in service planning and delivery
  • Acting promptly and appropriately to protect service users from neglect or abuse
  • Liaising and working with partner agencies, inc healthcare professionals, in respect of developing a total package of care for each service user
  • Ensuring that staff are assigned to services appropriately, with due regard for their relevant skills and aptitudes
  • Monitoring the allocation of work rotas to ensure that services can realistically be delivered as commissioned, particular in relation to visit punctuality and duration
  • Ensuring that individual care workers deliver services in accordance with the agreed service plan
  • Ensuring that accurate, concise and appropriate records of service delivery are maintained
  • Planning and monitoring the local on-call rota, participating personally in the rota when required
  • Developing local business contingency plans and implementing these as appropriate
  • Responsibility for fixed assets, building fabric, vehicles or other resources used to support the delivery of service

Quality Assurance

  • Continuously assessing the quality of services delivered from the branch or branches and continuously improve service quality and plan continuous service improvements
  • Overseeing and handling complaints about the service, in accordance with the procedures

Managing People

  • Demonstrating leadership, inspiring the local office team to attain the highest possible standards and leading by example
  • Taking line management responsibility for all staff employed at the service/s and managing staff competence, performance and other human resources issues
  • Ensuring that recruitment processes are implemented
  • Ensuring staff are compliant with mandatory training and achieve the necessary regulatory qualifications
  • Ensuring staff are compliant with Registration of the Workforce requirements
  • Ensuring that all staff under management are capable and confident to carry out roles through training needs, supervision and appraisals
  • Arranging training to meet training and development
  • Managing staff performance
  • Ensuring compliance relating to equal opportunities and anti-discriminatory practice
  • Ensuring that staff records are maintained

Managing Relationships

  • Building and maintaining effective relationships with regulators, commissioners and partner agencies
  • Developing relationships within the group

Regulatory Compliance

  • Implementing systems and practices to ensure compliance with regulatory requirements, including but not limited to those concerning the delivery of care services, business administration, equalities, probity, health and safety and data protection;
  • Maintaining records in order to evidence regulatory compliance
  • Developing and implementing improvement plans in response to regulatory findings
  • Reporting to and working with senior management in regulatory compliance
  • Ensuring compliance with all Health & Safety legislation, provide reports

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