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Conference and Events Sales Executive

  • Kennington, South East London (SE11), SE11 5SS
  • £23,000 per annum plus commission - £30,000 OTE annual salary

Salary and Benefits

£23K plus commission - £30K OTE Annual salary

23 days holiday increasing to a maximum of 28 days

Non Contributory Pension scheme

Private Health Care

The Position

Job Overview:

  • Responsible for developing new and existing Conference and Event business both proactively and reactively for the Corporate Sales Team
  • Work as part of the Corporate Sales Team to increase revenues.
  • Achieve agreed Key Performance Indicators (KPI’s) and targets by proactively selling the facilities, and product offerings and always aiming to meet customer needs and exceed customer expectations.
  • Consistently ensure the highest standards of accurate and timely customer, staff and management communication.
  • Ensure all sales administration and co-ordination is accomplished effectively & accurately in order to provide a seamless handover of each event to the operations team.

Main Duties:

  • Process enquiries & proposals, providing best value options to customers while maximising sales opportunities, within agreed response times to all web based, email and phone enquiries accurately and within brand guidelines.
  • Follow-up on enquiries & proposals within agreed timescales and customer preferred method, and arrange customer site inspections where applicable to close sale.
  • Record accurately all customer profile and booking information making full use of the appropriate sales systems.
  • Achieve performance objectives and set KPI’s specific to role. Participate in regular reviews and appraisals.
  • Maintain excellent product knowledge.
  • Provide outstanding customer service.
  • Meet required deadlines for RFPs.
  • Provide direct liaison with customer and suppliers ensuring clear communications of each party’s needs and expectations.
  • Contribute ideas for the Sales and Marketing plan.
  • Give full co-operation to any colleague requiring assistance in prompt, caring and helpful manner.
  • Be an active team member sharing ideas and participating in team spirit, and be loyal to and supportive of colleagues including any temporary members of staff.
  • Undertake training and development identified as required in reviews and appraisals.
  • Be aware and adhere with statutory, legal and company requirements for: Health and Safety, Food Hygiene, Licensing Laws, Employments Laws, Fire Regulations, Sales of Goods / Trade Description

The Person

The successful candidate will have the following experience / skills / qualities:

Essential:

  • 1 years sales experience, preferably working in an MICE agency/venue/hotel environment
  • GCSE including Maths & English
  • Excellent verbal and written communication skills
  • Computer literate and confident in MS Excel; Word and Outlook

Desirable:

  • Venue knowledge
  • Degree educated
  • Knowledge of CRM systems

Attributes:

  • Ability to multi-task, think fast and to deliver solutions to customer requirements
  • Possess diplomacy, discretion and impartiality of judgment
  • Self starter, drive, ambition
  • Ability to work to strict pressured deadlines
  • Creative in thinking and approach
  • Motivated by a passion for quality and great service delivery
  • A “can-do” attitude
  • To be an excellent ambassador for the Kia Oval

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