Barclaycard - Graduate Customer Management Adviser

  • Northampton Business Park, Northampton (NN4)
  • £23,000 per annum , great training and lucrative earning potential!

Barclaycard - Graduate Customer Management Adviser

Location: Northampton
Salary: £23,000 (+ annual bonus)
REF: J2107:EM

Sector: Finance

With a history that can be traced back for over 300 years and with offices around the world, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating card transactions, Barclaycard have extensive business and retailer relationships around the world. They’re looking for ambitious graduates to continue delivering on their reputation for excellence, retaining mid-corporate customers and building on existing business relationships.

The role of Graduate Customer Management Adviser is an unrivalled opportunity to launch a career with Barclaycard. Candidates will be resourceful problem-solvers with confident communication skills and genuine enthusiasm for customer service.

Your responsibilities as a Graduate Customer Management Adviser will include:

  • Identifying and generating cross sale opportunities within the existing SME back book of merchants;
  • Negotiating and maximizing upon new and existing business opportunities;
  • Handling customer communications and resolving queries and complaints to agreed service standards and service levels;
  • Adhering to financial services regulations, company compliance and working to performance metrics;
  • Working on analysis projects, focus groups, and brainstorm activities alongside senior executives where necessary.
Providing effective solutions on behalf of the company and working under the Payment Solutions team, you will communicate with customers over the phone and via email and cover everything from processing orders and providing quotations, to troubleshooting and offering advice on company products. You’ll also collect customer feedback to the sales function and the technical teams, driving continual improvement to the technology and internal systems used on a daily basis.

Benefits/What you get: 
  • A competitive basic salary of £23,000
  • Annual bonus
  • Excellent exposure with a major name in a lucrative industry
  • Great scope for progression
  • Modern offices in Northampton
  • A friendly, fast paced working culture with regular socials
  • Lucrative bonus/incentive schemes
Candidate requirements:
  • Educated to degree level
  • Customer-focused
  • Great interpersonal/communication skills
  • Engaging and energetic with a positive outlook
  • Flexible working approach
  • Professionally presented
Next Steps: 

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