Customer Champion

  • Bloomsbury, Central London (WC1)
  • £0 per annum

Customer Champion

London

£30,000

Our client is looking for a Customer Champion. They are a vibrant, dynamic and innovative tech scale-up based in Brixton. They are on a mission to modernise the way businesses think about exhibiting at events and their approach to lead capture, where archaic, manual and broken methods are still the norm. They are at the forefront of a new, emerging software category, Event Lead Capture, starting a movement to ensure businesses all over the world are meaningfully connecting their events, sales and marketing to ensure maximum ROI. Now 5 years into their journey they have recently secured a major round of funding and are growing globally. With this in mind they are looking for a Customer Champion to join their growing team.

A Customer Champion with our client will:

  • Regularly interact with other departments including Product, Marketing and Customer Success
  • Update the pipeline of user suggestions and feedback to improve the service
  • Own projects related to improving our support, processes, and self-service
  • Become a product expert by accurately identifying, analysing, and resolving technical and non-technical issues
  • Deliver a world-class customer service.

Requirements for an ideal Customer Champion:

  • At least 2 years B2B support experience, ideally with SaaS software
  • Background in technical troubleshooting
  • Technical and analytical skills (coding as a hobby, side project or otherwise)
  • Testing & documentation experience
  • Experience working with CRMs and Marketing Automation Software, such as Salesforce
  • Excellent communication skills
  • Patient and good humoured
  • Ability to empathize with customers in a genuine way that lets them know you care about their issues.

Our client is looking for a motivated graduate to fill the Customer Champion role. A successful candidate will join a friendly team in London as a Customer Champion. Perks include monthly team lunches, free breakfast and discounts on gym memberships, cinema tickets and high street brands.


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