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Fundraising Assistant

  • Gospel Oak, North West London (NW3)
  • From £18,000 to £22,000 per annum full time salary per annum, pending

Reporting to: Director of Capital Appeals & Fundraising

Department: Fundraising

Hours of work:

Your hours of work will be as per your contract of employment. A full time role equates to 37.5 hours per week not including breaks

Flexibility is required to meet the needs of our business; you may on occasion be asked to cover as a manager for one of our other stores on a short terms basis

Salary: £18,000 - £22,000 full time salary per annum, pending experience

Your mission:

  • To:
    • be the first point of contact for fundraising enquiries ensuring excellent customer service
    • provide general administration and support to the fundraising team
    • provide donor support
  • Assist with fundraising events and activities, taking responsibility for managing participants in sponsored events

Role specific responsibilities:-

Fundraising Team Support

  • Assist the Director of Fundraising with:-
    • the administration of major gifts
    • initial research on potential funders
  • First point of contact for all fundraising enquiries (via post, email, website etc) and providing excellent supporter and customer care
  • Work in partnership with the Community Fundraiser/s to develop an effective:-
    • tracking of collection cans, ensuring:-
      • a robust process for issuing and return of collection boxes, cans and buckets is in place
      • income is received
    • method to record and distribute up to date fundraising promotional materials
      • within the Royal Free Hospital
      • with local businesses and residents
  • Support the fundraising team in sending thank you letters and certificates
  • Responsible for the general fundraising email inbox and responding to enquiries or passing to the relevant team member

Fundraising Events

  • Support the fundraising team with event fundraising activity
  • Attend and give assistance at fundraising events


  • Input of donor data into Raiser’s Edge database


  • General administrative duties such as answering telephone calls and income mail
  • Undertake other appropriate duties as required for the effective operation of the fundraising team

All Together Now:-

  • Achieving our vision of being the employer of choice within the charity sector cannot be achieved without us all pulling together and working as one team. You may therefore be asked at times to carry out other reasonable duties and attend meetings and training courses as needed
  • At the Royal Free Charity we take seriously our responsibility to carry out our business activities in a way which is sustainable, enabling us to meet our business objectives whilst assisting visitors to the three main hospital sites
  • Taking responsibility for the efficient use of resources in their daily work activities, in order to reduce and / or eliminate unnecessary usage as much as possible without adversely affecting the business
  • Supporting and implementing any Royal Free Charity approved initiatives regarding sustainability, energy management, charitable fundraising, positive people practices etc.

What we are looking for:-

We can’t live without….(essential)

  • Educated to graduate level
  • Excellent written / report writing skills
  • First class people / customer service focused skills
  • Ability to:-
    • prioritise, organise and manage workload effectively whilst dealing with unplanned interruptions
    • accurately input and handle data entry
    • follow instructions and adhere to Charity and Trust policies
  • Excellent IT skills (Word, Excel and Powerpoint)
  • Honest, flexible and responsible
  • Ability to work in (i) a different geographical location including travel to and from, (ii) occasional unsocial hours, (iii) weekends, (iv) evenings as instructed by line manager

We’d like you to.... (desirable)

  • An ability to use own initiative to develop new systems and processes in order to aid the day to day delivery of the fundraising programme
  • Previous experience of efficiently managing administration processes

We’d like you to ….(general)

  • Be motivated and self-initiated with a non-judgmental approach
  • Have a:-
    • Interest in developing a career within fundraising
    • strong affinity with the charity mission and ethos
    • positive professional work attitude
    • presentable appearance
    • ‘hands on’ attitude with good attention to detail
  • Have an ability to:-
    • work unsupervised
    • work on your own or in a ‘team – based’ environment
    • work to tight deadlines and deliver results
    • be flexible, tactful, diplomatic and supportive in your approach
  • Be enthusiastic and passionate for Charity / Hospital environment

What success in this role looks like:-

“The What”

  • Delivers excellent customer service to supporters
  • Provides administrative support to fundraising team
  • Promotes the objectives of the Royal Free Charity
  • Contributes to the efficiency of the fundraising team

“The How”

  • Providing prompt information to supporters
  • Sensitive handling of donor queries
  • Paying meticulous attention to detail

Note – this is not intended to be an exhaustive list. KPI’s and objectives will be agreed with your line manager at regular one to one’s, six and twelve month appraisals.

Being a Royal Free staff member means we enrich People’s lives through ‘making today feel better’

Be the finest ambassador of the Royal Free Charity at all times – personally demonstrate Royal Free abilities in line with the standards set out and consistently role-model the highest standards of behaviour to other employees

Brilliant Basics for Charity staff:-


  • To ensure Safety is your highest priority
  • Ensure that you remain aware of the importance of safety at all times
  • Ensure that you complete our and the Royal Free Hospital Safety training and induction
  • Ensure that you report any issues / concerns immediately


  • Acknowledge staff, volunteers and visitors at every opportunity
  • Take ownership for staff, volunteer and visitor questions / concerns and ensure you follow up with responses
  • Try to exceed staff, volunteer and visitors expectations at every opportunity


  • Ensure your department and other workings areas of the office are clean and tidy at all times
  • Ensure posters / communications we use with staff, volunteers and visitors are on “Brand” and consistent with our Communication Guidelines

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