Claims Handler - First Notification of Loss
Our claims handlers are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for passionate claims handlers to join our fast paced claims team based in Eastleigh.
Our Claims Handlers in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.
We are looking for individuals who are passionate about delivering excellent customer service, and are curious to explore different ways to help our customers while considering the most cost effective way to settle claims. You must have the ability to talk customers in jargon free language, putting them at ease and resolving their query.
The main responsibilities of the Claims Handler role are
The knowledge, skills and experience needed for the Claims Handlers role are
Here’s some of the perkz our Customer Service people tell us they enjoy
We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London.
Operating hours between 8am-8pm Monday to Friday. Saturday 9am-5pm. Weekend work required.
Working a 37.5 hour week, shifts are provided at least 4 weeks in advance.