The job you are looking for is no longer available.

Graduate Commincations Officer

  • Graduate
  • Expired

L&Q is one of the UK’s leading housing associations, with 97,000 homes predominantly across London and the South East. As the organisation with the largest residential development programme in the sector, and plans to deliver 100,000 new homes over the next 10 years we are also the most ambitious. Coming to work for L&Q truly is a unique opportunity.

Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of. L&Q are a commercially-minded organisation with a social mission, and you will find working in social housing with L&Q sometimes challenging, but always satisfying.

Our graduate programme aims to attracts talented people, who can build a career in communications and related disciplines. A two-year structured learning plan supports graduates to progress in their chosen career pathway and to achieve qualified membership of the Chartered Institute of Public Relations (CIPR)

L&Q communication officers are responsible for planning, coordinating and delivering a range of internal and external communication activities in support of overall business objectives.Communication officers help to promote a positive reputation of the organisation and ensure that we engage effectively with our staff, our customers, our stakeholders and the media. You’ll get involved in high-profile, organisation-wide initiatives that are critical to the continued success of L&Q, and deal with a wide range of issues from organisational strategy and positioning all the way through to operational delivery and customer service.

All our graduates are supported by supervisors, managers and mentors, and receive regular feedback and coaching. In return we offer a competitive salary and benefits package including 26 days holiday per year, annual bonus subject to group performance, excellent Pension scheme and real investment in your personal & career development. Other benefits include, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

The Role

Communication Officer – Fixed Term Contract for 2 years

1 positions available

Salary – Starting at £26,000 per annum

Location – the opportunity is available at our West Ham Lane office in Stratford.

Person Requirements

  • Passionate about working in communications
  • Confident communicator with excellent writing and interpersonal skills
  • Excellent interpersonal and organisational skills
  • Strong leadership and influencing skills
  • Show resilience and tenacity

·Must be able to work in the UK

·Some experience of producing communications would be desirable

Qualification Requirements

  • Individuals must have a degree in a relevant discipline, preferably communications, marketing and or public relations related but we will consider any accredited degree
  • GCSE grade B or above in English language and maths.

Closing date for completed applications: 20th January 2019

Interviews will be held during February 2019.

We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.Please let us know during the recruitment process if you’re interested in part time working or job sharing.In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion as a Stonewall Top 100 employer, and a Disability Confident (Committed) employer.

Role title: Graduate Communications Officer

Date: Dec 2018

Reports to Title: Communications Manager

Version: 1

DBS Disclosure Required:Yes
Responsibility for End Results
Purpose To coordinate and deliver a range of internal and external communication programmes and initiatives in support of overall business objectives

Key Responsibilities / Deliverables:

Main Accountabilities:List in order of priority, the major activities or functions necessary to achieve the job’s end results.The percentage of time spent on each of these should add up to 100%.



1.Support the delivery of the corporate communications or media and external affairs strategies, working collaboratively with the Head of Communications and manager roles as required, to enable L&Q to fulfil its corporate communication objectives


2.Produce written copy, editing and proofing as required covering a wide range of communication channels and collateral including news stories, releases, publications, reports, and internal briefings


3.Support and lead on communication programmes and initiatives as required, which are consistent with and serve to enhance L&Q’s corporate identity, brand and house style


4.Support the delivery of appropriate, clear and accessible communications to our people and customers which reflect diversity, differing communication needs and maximise engagement levels amongst office based and remote workers alike


5.Work collaboratively with all internal teams including Executive Group, Board and relevant senior leaders, to assist in the delivery of effective communication strategies for L&Q


6.Liaise with external contacts as required to ensure the effective delivery of corporate communications or external affairs


7.Manage project related budgets and expenditure in line with appropriate finance protocols and ensuring full compliance with L&Q procurement standing orders and procedures


8.Act in a collaborative and supportive way at all times with other team members and L&Q people in a manner consistent with L&Q values and professional conduct


9.Provide support as required for the delivery of shared team communications objectives including attendance and support at corporate events, launches or campaigns


10.Ensure health and safety, regulatory & budget governance and compliance for areas under the job holder’s control


11.Manage risks associated with areas under the jobholder’s control. This includes personal responsibility for the accuracy and quality of any corporate material or communications collateral produced


Financial Responsibility: Enter below any revenue, operating or capital budgets for which the role is accountable.

Responsible for managing small budgets relating to bespoke projects in line with standing orders

People Responsibility:

Indicate below the number of employees for which the role has supervisory / management responsibility. If the number varies, indicate an average or a range.

Direct Reports

Indirect Reports

Total Employees



Please list below any outsourced service providers that are managed by the role (e.g. payroll), or any functional / project management responsibilities.

Responsible for procuring agency or outsourced specialist support for bespoke projects, in line with standing order limits

Technical Knowledge/Skills

List of technical knowledge/ skills required to successfully perform the job role; including professional qualifications

·Degree in relevant discipline or another accredited degree

·Confident communicator

·Awareness of communications environment

·Some experience of producing communications materials (desirable)

·Excellent written and interpersonal skills

·Excellent organisational and planning skills

·IT literate - MS Office, database management or equivalent

L&Q Values

These are our guiding principles.They describe how we deliver our mission and vision through our behaviours and actions.


·We care about the happiness and wellbeing of our customers and employees


·We approach everything with energy, drive, determination and enthusiasm


·We draw strength from our differences and work collaboratively


·We own problems and deliver effective, lasting solutions


·We measure what we do by the difference we make


·Commit to supporting L&Q’s environmental policy and social mission

·I will comply with all L&Q Health and Safety policies and procedures and commit to working towards best practice in the control of health and safety risks

Please note: You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site please contact us with the advertiser's company name and the title of the job vacancy.