This qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers' expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work is is a work based course therefore our assessors will be carrying out assessments of your abilities whilst you carry out tasks at work. There is coursework that you will need to carry out and submit to your assessor. We can sometimes provide voluntary and paid placements. Distance Learning: We provide the course through our online portfolio system, so you can go through your coursework as and when it suits you, at home or during your lunch break etc. Outreach Support: We will provide you with all the support you require when you come up with something you don't understand, and you will have constant access to communicate with your assessor by email to comfortably complete your course in good time. Progression: Once completed you will have the opportunity to progress your career by taking a QCF Level 3 to further your career and become a team leader, gain the ability to work without supervision and a take on that extra responsibility that you take pride of. Most of the Vacancies in this job sector involve selling products or services to customers. Some of the main skills you could need in this job area are communication skills, product knowledge, politeness and commercial awareness. as well as being a responsible and trustworthy person. Course Duration: Depending on your ability this course can be completed within 3-4 months. Course Information: This is a work based course therefore our assessors will be carrying out assessments of your abilities whilst you carry out tasks at work. There is coursework that you will need to carry out and submit to your assessor. What you will get: Nationally recognised Level 2 NVQ Certificate in Customer Service (QCF) A certificate from the awarding body Highfield Awarding Body for Compliance Qualification recognised by Ofqual Support, Information, Advice and guidance from your tutor/assessor Use of our Online Google Classroom Portfolio, LMS and coursework submission programme. All of the tools necessary to help you complete your qualification quickly Questions? Taking on a new learning endeavour can be daunting. Were here with you every step of the way. If youd like more information just get in touch by clicking on the enquire now button. Payment options Available Contact us for a tailored payment plan. The Small Print: Please note, that by purchasing a Learning Station course you agree you have both read and understood our Terms & Conditions which can be found on The Learning Station Website.