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IT Support Apprentice

  • Blackfriars, City of London (EC4), EC4R 3TE
  • £20,000 per annum
  • Advanced apprenticeships
  • Expired

Located near Cannon Street Tube Station/ Zone 1

About Deliveroo:
We operate one of the most complex marketplaces in the world in which at all times we are optimising for restaurants riders and of course consumers. We work in 13 countries globally. We employ over 2,200 people and work with 50,000 riders who deliver from 50,000 restaurants in over 200 cities across the globe. Deliveroo is on a mission to become the definitive food company. We are changing the way people eat and giving people better options. In the future, when people think of food… we want them to think of Deliveroo!

The Role:
We’re looking for 2 people to join Deliveroo's IT team to act as an initial point of contact to the business for any hardware or software enquiries in order to deliver a high-quality service to the business. For the right person, there’s huge potential to make a contribution so if you’re looking for an exciting, challenging opportunity you won’t be disappointed. This is an 18-month fixed term contract and you’ll be working with us, WhiteHat, the apprenticeship provider for the duration of that time and balancing your apprenticeship work with your workload at Deliveroo. In return for your hard work and energy, Deliveroo are able to offer you exposure to lots of different things during your time with us which we hope sets you up for a successful career.

Roles and responsibilities:
• Being the first point of contact (first line) support for all desktop and laptop users
• Setting up new computers and printers for new starters
• Routine maintenance and monitoring of IT systems
• Helping with onboarding new hires and getting them set up
• Managing accurate lists of active staff in our apps
• The support of Google products (G Suite) along with the hardware and software for Mac, Chrome and Windows devices including OS support
• End-user and product support for printers and photocopiers
• Manage the IT recycle programme for the organisation
• Manage and set up new hardware following IT policies and procedures
• Provide AV support to staff (assisting with sound and visual assistance for different mediums)

Skills required:
• Good customer service skills - (the business users are our clients so we need to ensure we’re delivering a quality service. Key to this are verbal and communication skills which we need to be excellent)
• Working knowledge of Google products and Apple products and iOS to support end users and the ability to produce high-quality documentation would be advantageous 
• Have a real desire and passion to pursue a career within Deliveroo, with the drive to succeed

Personal qualities desired:
• Strong interpersonal skills and the ability to build strong relationships with people
• You will need to well organised and be able to prioritise workload
• Finally a great attitude. It’s not purely about what you do but how you do it - be inquisitive, take a proactive approach to your career and apprenticeship and be a great team member.

We offer a wide range of competitive benefits in areas including: 
• Health
• Family cover
• Finance, generous annual and the chance for relocation

Entry requirements:
• Five GCSE grades C – A* (or 4-9), including Maths and English
• Good knowledge of IT packages e.g Microsoft Office, Google Docs/Sheets etc.

Included in qualification:
  1. Training on the 18 month Standard Level 3 Business Administrator (BA3) apprenticeship.
  2. Being a WhiteHat apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal Coach who will guide you through the qualification to help you achieve your full potential.
  3. As part of your WhiteHat Apprenticeship, you will have access to our Future Leaders Foundation modules to develop 6 key competencies, underpinned by well-being, self-awareness, motivation, conscientiousness, effectiveness and grit.
What's next:

After your Business Administration apprenticeship progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.

Working hours: 9:30am-630pm, Monday to Friday

Salary: £20,000

Apprenticeship duration: 18 months

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