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IT Support Assistant Apprentice

  • Advanced apprenticeships
  • Expired

We are WhiteHat, the tech startup matching young people to the best career-focused apprenticeships on offer. The vacancy you are looking at is IT Support Apprentice role at an IT Services Firm through WhiteHat.

You will provide first-line technical support, ensuring all support requests are dealt with promptly, professionally and with due care and diligence.

The company:

A managed IT Services firm, based in London and Asia.

Qualifications required:

  • Minimum of 3 A-Levels at grades A*-C are required.
  • Maths and English GCSEs at a grade C or higher (or Functional Skills level 2 in both).
  • You will also have good knowledge of IT including all Microsoft packages.
  • Ideally, we are looking for recent school leavers (college/sixth form/ secondary school) and non-graduates for the role.

Located near Marylebone Station, London.

Your responsibilities will be to:

  • Ensure the accurate and appropriate logging of helpdesk calls in accordance with company policies.
  • Provide first line remote technical helpdesk support, primarily for desktop and office IT issues, including Microsoft Office, Windows/Mac Operating systems, network and connectivity problems and performance troubleshooting.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Escalate calls effectively to appropriate IT Team Member after relevant troubleshooting and investigation steps have been completed.
  • The 1st line support apprentice will report directly to the Director of Operations, with day-to-day responsibilities managed by the Helpdesk Team Leader.

Working 8:30 am to 5:30 pm, Mon-Fri.


IT Level 3 User Skills and Application Specialist, 18 months.

As part of your WhiteHat Apprenticeship, you will have access to our Future Leaders Foundation modules to develop 6 key competencies, underpinned by well-being, self-awareness, motivation, conscientiousness, effectiveness, grit.

Future prospects

Full-time opportunity may be available if the candidate excels in the role.

Skills Required:

The ideal candidate will be:

  • Outgoing.
  • Able to work in a team.
  • IT skills.
  • Communication skills.
  • Well
  • Organised.
  • Numeracy skills.

Personal Qualities:

Good eye for detail, Diligent, Personable, IT skills, Communication skills, Well-organised


You’re not just applying for a role with this employer, you are applying to be a WhiteHat apprentice, and we will be with you every step of your apprenticeship journey.
WhiteHat specialises in bringing young people age 16+ together with top companies from around the greater London area. Our goal is to help our apprentices on their journey as they begin their career paths within the world of business.

Job Type: Apprenticeship

Salary: £15,000.00 /year

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