IT Support - Industrial Placement

  • Bracknell Business Centre, Bracknell (RG42), RG12 1RT

IT Support, Industrial Placement

Riverbed are looking for an IT Support Intern to assist with installing, configuring, deploying, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals and AV equipment. 

You’d be working closely with other members of the IT Support department to support 600 end users both locally in Bracknell and remotely through-out Europe and the Middle East.

Responsibilities 

  • Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS mobile devices in a networked environment
  • Install, configure and troubleshoot software
  • Set up and configure printers, scanners, and other peripherals
  • Maintain and troubleshoot audio visual equipment
  • Document issue resolution using the help desk ticketing system
  • Maintain excellent communication with end users, and with other members of the IT Support department
  • Work with IT Suppliers as required
  • Ad hoc project work

Requirements

  • Positive and friendly attitude, polite, problem-solver by nature, and highly conscientious 
  • Experience with using/configuring laptops, ideally both Windows PCs and Macs
  • Some knowledge of Computer networking and related network services (i.e. DNS, DHCP, VPN, etc.) 

This is a great opportunity to learn about how corporate IT systems are organized and to learn whilst helping contribute to the European success of the business. You will gain exposure to a range of IT management tools such as JAMF and SCCM, alongside Riverbed products such as Aternity. 

In order to be eligible, you must be a 2nd year university student on track to receive a 2:2 or higher and looking for an Industrial Placement. If your course does not have a placement year, you must be in a position to take a year off during your degree. You must be available to start in June or July. 

Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.tion, gender identity, national origin, protected veteran status, or on the basis of disability.

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