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Partner Success Lead - Graduate

  • Hackney, East London (E2), N1 6HQ
  • From £24,000 to £26,000 per annum

Partner Success Lead

Summary

  • Partner Success Lead for fast-growing, award-winning UK education start-up with global reach
  • £24,000 - £26,000 per annum
  • 30 days’ holiday plus bank holidays


Our mission

We are on a mission to transform Careers Guidance in the UK and abroad. We believe that destinations - where students end up after school - is even more important than their academic performance. Our platform is the one-stop-shop for students to explore their interests, then find and apply for their best next step after school. We make it easy for students to compare tens of thousands of opportunities, everything from degree apprenticeships in the UK to university in Canada. We also support teachers to manage the progression process effectively.

In just six years we have become the market leader, working with over 1,500 secondary schools across the world and lauded by students, teachers, politicians and business leaders. We have a committed and dynamic team of 30, a growing set of products, a very strong reputation in our market, and a rapidly increasing customer base. We are now looking for an enthusiastic and driven Partner Success Lead to support our continued growth.


The role and who we are looking for

We are looking for an efficient and organised person to join us as a Partner Success Lead to help manage our growing number of partners. As the first point of contact the ideal candidate will be confident communicating with a wide range of people. We anticipate that the successful person will be adaptable, creative, and will grow with the company.

Key skills and traits:

  • Extremely well organised
  • Work well under pressure
  • Work well independently
  • Excellent phone manner
  • Confident with MS Excel, PowerPoint and Word
  • Adaptable and innovative
  • Keen attention to detail
  • Interest or experience in the education sector an advantage

Key benefits:

  • You will join a committed and dynamic team
  • You will have responsibility and ownership of your projects from start to finish
  • The role is people-focused and varied
  • We promote good ideas wherever they come from, and implement new things quickly
  • Subject to performance, in addition to your salary you will be entitled to an annual bonus based on company performance
  • A great place to learn and grow; you will constantly be presented with new challenges and projects which you can get involved in


Responsibilities

As Partner Success Lead you will be responsible for onboarding our new schools and supporting our current partners to make the most of the platform. You will work on varied projects that make us better at working with our large number of partner schools around the world. Described below are some of your main responsibilities:

Partner management

  • Being the first point of contact for enquiries from our existing 1,500+ partners, and prospective partners.
  • Onboarding new schools that join us. You will make sure that they are properly set up on our platform and have a good plan in place so that they and their students can get the most out of the platform.
  • Continually improving our onboarding materials and processes using feedback you get from our partners. 

Partner training and support

  • oraining staff remotely on how to use the platform; this can take a variety of forms, for example a one to one phone call or a webinar with lots of teachers.
  • Maintaining and improving the guides and resources that support teachers to get the most out of Unifrog. This may involve creating new ones from scratch.

Other tasks

  • Leading on and supporting a variety of other projects across other parts of the business during quieter periods.
  • Proactively working to foster a sense of community amongst our Unifrog partners and always thinking about how we can promote the sharing and embedding of Unifrog best practice across our partner schools.
  • Supporting the team with general admin.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you, and you are an energetic person who is willing to learn, then we would love to hear from you.


Details

  • Based in our London office in Hoxton, N1 6HQ
  • Normal working hours are 08:30 to 17:30, Monday to Friday.
  • 30 days paid holiday per year; these must be taken during school holidays, plus bank holidays.
  • Deadline: 21st March
  • Start date: As soon as possible


Inclusion and diversity at Unifrog

Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from. We also believe in the power of diversity in all its forms, including in terms of culture, education history, religion, age, socio-economic background, race, gender, sexual orientation, personality, life experiences and disability. We want to encourage applicants from every different background to apply for our roles, and add their perspectives to our team.


How to apply

  • Please send a covering letter and CV to Mary by 21st March.
  • Your covering letter should indicate why you want to work for Unifrog and highlight the skills that make you a great candidate for this role.
  • We can only consider applications from candidates who already have the right to work in the EU.

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