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Operations Assistant

  • Pimlico, South West London (SW1), SW1V 1BB
  • £15,000 per annum
  • Advanced apprenticeships
  • Expired

Located near St James' Park/ Zone 1

About Currency Transfer: seeks to democratise corporate foreign exchange, making available the kind of aggregation technology and service that blue-chip treasurers take for granted.

The role:
You will always be thinking: How can I improve our client’s experience with You will play a pivotal role in delivering a smooth user experience, helping de-risk the transaction process and adding value to our customer relationships.

Roles and responsibilities:
• Daily contact with our Sales & RM teams to prioritise any outstanding account activations 
• Liaise with our Payment Partners to chase up exceptional account activations
• Encourage positive customer references
• Help new prospects on live chat
• The managing process around any short settlement
• The managing process of trade reversal from cancellation/default, issuing invoices for any resulting losses, ensure invoice settlement

Skills required:
• Strong organisational skills – process driven approach 
• Excellent communication skills (verbal and written) with a high level of professionalism – very polite, patient and articulate
• Ability to easily develop good relationships with new people

Personal qualities desired:
• Mission orientated candidate, energised by making the client happy
• Ability to multi-task and prioritise work-flow 
• Suitable for an entry-level candidate as full training will be given, but previous experience in customer support or operations role will help.

Day to day, you will report directly to our Operations Manager. Daily training and exposure to COO as well as a weekly departmental meeting reporting to COO.

Entry requirements:
• Five GCSE grades C – A* (or 4-9), including Maths and English

Included in qualification:
  1. Training on the 18 month Standard Level 3 Business Administrator (BA3) apprenticeship.
  2. Being a WhiteHat apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal Coach who will guide you through the qualification to help you achieve your full potential.
  3. As part of your WhiteHat Apprenticeship, you will have access to our Future Leaders Foundation modules to develop 6 key competencies, underpinned by well-being, self-awareness, motivation, conscientiousness, effectiveness and grit.
What's next:
After your Business Administration apprenticeship progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification
Working hours: 9am-6pm, Monday to Friday
Salary: £15,000
Apprenticeship duration: 18 months

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