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Data Centre Operations Engineer - Graduate

We’re currently looking for an energetic individual to join our Data Centre Operations Engineering team based in Nottingham. As a Data Centre Operations Engineer you will work in a fast paced, agile environment where no two days are the same. You will also have significant exposure to our internal customers with a varied set of responsibilities.

The role will provide Data Centre support to our internal customers across our Nottingham offices, assisting with server, networking and hardware problems and standard change requests via phone, email and service tickets. You will work as part of a team who support Data Centre capacity, layout and rack deployment, cabling and other facilities activities. In this role there is potential to travel to our offices in Europe as well as earn additional overtime on top of your base salary.

Responsibilities:

  • Provide Data Centre support to our 2 Data Centres and other offices across Nottingham
  • Monitor and manage the day-to-day ticketing queues ensuring effective response to urgent matters which arise
  • Installations of hardware across our office locations
  • Manage the risk/impact of a job
  • Support with office moves across the business
  • Manage standard change requests via phone, email and service tickets
  • Campus support to business end users for LAN and Voice services.
  • Heavily involved in engagement and enablement across the organisation
  • Working with IT managers and business leaders to support with additional events such as Experian Family Fun Day’s and Business Unit specific road shows
  • Deliver quality service to ensure all customer demands are met

What are we looking for?

  • A flexible approach and willingness to assist in all areas of the Data Centre Operations Role.
  • Able to work in a fast-paced environment.
  • Flexible approach to working with the ability to work outside of core hours when required.
  • Self-motivated and enthusiastic.
  • Has the ability to manage day to day work load, knowing when to prioritise and the ability to work self-sufficiently
  • Good knowledge of Data Centre efficiency & best practice techniques.
  • Team Player, with the ability to work unsupervised from time to time
  • Good communication skills.
  • Someone with experience working in a large-scale IT Data Centre Operations environment.
  • Experience working as a Data Centre Services engineer, or in a similar role.

Desirable but not essential:

  • CDCT (Certified Data Centre Technician)
  • City & Guilds 3667-02 Data communications Cabling/Example of courses attended for the termination of copper and fibre cabling.
  • BCS Certificate in EU Code of Conduct in Data Centres preferred.

What do you get in return?

In addition to a competitive base salary, we also offer an annual bonusprivate healthcare for yourself and your family plus a number of other benefits such as pension, share scheme, 24 hour access to GPs and more.

At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process. Please raise this with your recruiter.

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