Student Engagement Manager

Student Engagement Manager - Undergraduate Placement year

Location: Mobile
Closing Date: 29/03/2019

Package Description

The salary for this Industrial Undergraduate Placement is £16,000 Pro Rata.

Start date for this role is June 2019.
Assessment Centres will commence in April 2019.

You must have a full driving license due to the nature of this role.

Job Introduction

Are you a student currently looking for an industrial placement year in an operational role of a large FTSE 100 business?

We are currently seeking a proactive confident, professional and most of all passionate undergraduate for a 12 month industry placement to support the Chartwells School Teams.

The undergraduate student will report into the Regional Participation Manager. The purpose of this role is to increase pupil, parent and school engagement and ultimately, meal uptake. Candidates must be able to take the pre-existing tools that have been designed to help them do the job, take the concept and deliver to completion. Completion is to see at least a 4-5% increase in uptake across all nominated schools. The role not only focuses on children in reception, year one and year two who are entitled to free school meals, but also to children and families on paid meals. The candidate must be resilient, driven and independent but a good team player. Candidate must be creative, organised, persuasive, diplomatic and friendly with great communication skills in order to deliver results. Financial and volumes will be reported weekly.

The role will be mobile with very little desk/office responsibilities and will spend the majority of their time in their nominated schools on a daily basis, delivering food and nutrition education to the pupils and engaging with parents as well as key stakeholders in the school. Across both the primary school setting, the placement student will represent Chartwells as their school meal provider and will help schools, as part of the whole school approach, to deliver the compulsory food education elements of the national curriculum. When delivered effectively, this level of support enables Chartwells and the school to build a partnership and work together to get more children eating a nutritious school meal. The candidate will be trained to follow all existing methods that we know help to drive uptake however will also be expected to use initiative and bring their own ideas to drive the uptake of meals by focusing on engaging with schools, pupils and parents.

Spending most days in schools and school kitchens puts the candidate in a great position to be the ‘eyes and ears’ for Chartwells; Regional (RM) and Area Managers (AM) in Chartwells are responsible for the day to day operation of their business/schools. The candidate should work hand in hand with their respective RM/AMs to monitor the quality of food service and partnership between the school and us as caterers.

The candidate will be responsible for engaging closely with schools, parents and pupils to educate them around healthy eating and the benefits of school meals to support the key objective to maximise uptake. Working in partnership with other nutritionists and participation managers in the organisation, we will work together to fulfil the challenging targets that we face. Chartwells is fast-paced, energetic and challenging, and the role of Student Engagement Manager is extremely rewarding when executed well.

Main Responsibilities

  • To take responsibility for meeting with key stakeholders, engaging them and working in partnership.
  • To liaise and work with school kitchens to develop staff skill set to support schools.
  • To deliver results by increasing meal numbers within the schools.
  • To report these figures and volume increases weekly to a tight deadline.
  • To deliver pupil education sessions on food, nutrition and sustainability.
  • To meet with parents in school playgrounds and at parent’s evenings to promote school meals.
  • To take responsibility for marketing our school meal offer and contributing towards Chartwells social media channels.
  • To occasionally assist with any catering functions that enhance client and parent relationships (this could include evening work).
  • Build and maintain positive client relationships, ensuring clients experience and value the additional support Chartwells can deliver to their school.
  • To make every customer’s experience an enjoyable one and to use ‘selling-up’ skills at every opportunity.
  • Ensure compliance across the business to Food Information Regulations and support the Nutrition Team in ensuring the schools are compliant to government school meal legislation.
  • Support the Nutrition and Marketing Team with the creation of new relevant resources that link our school meals to the curriculum.
  • Train catering teams on food service standards, education programmes, catering for allergens and more.
  • To promote the company at every possible opportunity.
  • To comply with any reasonable requests made by the Manager or the Company.
  • To ensure that any local agreements are honoured.
  • To maintain Chartwells’ standards of personal and kitchen hygiene, health and food safety and to operate to the standard required by the Statutory Health and Safety and Hygiene Regulations.

The Ideal Candidate

  • Passion for food.
  • A desire to work with children to make a difference.
  • Self-motivated.
  • Hard working and dedicated.
  • Current undergraduate student at university completing a degree that shows relevance to this role including but not restricted to Hospitality, Nutrition, Marketing, Engagement, Communications, Psychology, Business.
  • Confident in communicating to large groups of people and controlling challenging meetings/conversations.
  • To occasionally assist with any catering functions that enhance client and parent relationships (this could include evening work which, where necessary, can be taken as time in lieu).
  • Confident in delivering nutrition and food education to children, young adults and parents following specific lesson plans and intense training.
  • Must be willing to travel and stay away from home.
  • Contribute to team meetings and present success of project to senior colleagues.
  • Numeric and analytical skills – with training, ability to understand basic finances using Excel.
  • Excellent verbal and written communication skills.
  • Demonstrates Compass values and recognition principles.
  • Ability to quickly gain credibility with key stakeholder groups.
  • Professional, organised, presentable, efficient and ‘people person’.
  • A passion for keeping up to date with research and national health events.
  • Excellent presentation skills.
  • Excellent IT skills.
  • Ability to manage a busy diary independently.
  • Willing to travel and potentially relocate.
  • Must have valid UK driver’s license.

About The Company

Chartwells is the leading foodservice provider to over 2500 primary and secondary schools throughout the UK. As part of Compass Group, the largest foodservice organisation in the world, Chartwells prides itself on providing great food and great service to our discerning young customers.

Please note: You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site please contact us with the advertiser's company name and the title of the job vacancy.