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Technical Support Analyst- Entry Level

  • West London (W1T),
  • Up to £25,000 per annum

Cake Marketing: Performance Marketing Experts

Join an exciting, fast-paced, collaborative team as we continue to disrupt the industry with our game-changing performance marketing technology. Innovate with us!

CAKE is a marketing technology company providing the leading SaaS enterprise platform for real-time marketing intelligence. Our mission is to address the challenges and opportunities in tracking and analysing the massive amounts of clicks generated from mobile, affiliate, display, retail, lead generation campaigns and more.

Technical Support Analyst – Entry Level:

Do you know what a SaaS company is? Do you have an analytical mind?? If so, then look no further as Cake is currently seeking an entry level Technical Support Analyst who will take personal responsibility for the success of new and existing client relationships and make them her or his own. The successful candidate will be passionate about great client service, understand industry principles and have strong technical acumen. You must be personable, professional, reasonable, mature, and responsible.

You should have a bias toward action, an ability to understand the big picture, to work independently, and to communicate quickly and accurately back to the Technical Support team. You will be required to meet and exceed the client’s direct and indirect objectives with great service that is planned and executed through clear internal and external communication and aggressive follow-up.


  • You will deliver a client experience which promotes a high level of confidence in CAKE through service excellence, fast cycle time, product expertise, follow-up in communication, and accurate results in deliverables.
  • You will communicate with clients via FreshDesk Ticketing, Salesforce and phone
  • You will assist clients using Complex Software, data look-up and data analysis.
  • You will provide guidance on issues of a technical nature to clients with and without a technical background .
  • You will create new and update existing client helpdesk documentation as assigned.

Skill Requirements

  • Demonstrated excellent oral and written communication skills, with the ability to interact effectively at all levels of internal and external clients (business, creative, and technical contacts at all levels).
  • HTML, HTTP some programming and scripting experience are preferred.
  • Understanding of DNS and domain management is preferred.
  • Exchange/SMTP Mail Setup a Plus!
  • Extreme attention to detail.
  • Strong analytical, planning and problem-solving skills.
  • Track record of professionalism and integrity.
  • A strong technical aptitude.
  • A degree in Computer Science, software engineering or similar field highly preferred.
  • Must be highly organized and possess the ability to multi-task.
  • Must be able to easily get along with others and be professional in your relationships with co-workers and clients.

We Offer:

  • Health care and pension plan provided
  • Education reimbursement, open time off policy and more

CAKE Marketing is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability, veteran status, or any other protected class. All offers of employment will be contingent upon a background check including criminal history.

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