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Technical Support Analyst - Graduate

  • The City, City of London (EC3), EC3V 0EH
  • Up to £20,000 per annum


With offices in London (HQ), France, Hong Kong & Shanghai, we specialises in providing Cost Recovery, Print Management, Less Paper and Collaboration & File Sharing software to the Professional Services industry worldwide.

We are looking for an energetic technical graduate to join our Professional Services team to support our software solutions portfolio within the UK professional services market, mainly Law & Accountancy firms.

If successful you will receive full training on the solutions we provide to our clients.


  • Logging support calls from clients
  • Provide technical support onsite & remotely to our clients
  • Installation & upgrade of software and hardware at existing clients


  • Educated to degree level, preferably in IT
  • IT work experience will be an advantage
  • Work experience in a customer service environment will be an advantage
  • Must be able and willing to travel throughout the UK when required
  • Strong academic background
  • Be creative, intelligent and flexible

Core Competencies

  • Excellent technical/troubleshooting skills
  • Able to work to strict deadlines
  • Excellent attention to detail
  • First class organisation skills
  • Excellent oral and written communication skills

Personal Attributes

  • Thrives on challenge
  • Ability to tech yourself
  • Works well under pressure
  • Team player
  • Actively uses their own initiative
  • Self-motivated
  • Willing to learn and develop their knowledge

About us

Founded in 1997, Nikec Solutions initially specialized in helping law firms implement a Cost Recovery strategy using the Copitrak platform.

As a trusted advisor to many global law firms, and with extensive international experience and offices globally, our expertise has evolved and today we are able to advise businesses on a multitude of solutions many of which we develop ourselves. Our software is developed with the user in mind, keeping the look and feel simple yet functional, to allow easy adoption.

We hlp help firms enhance business efficiency with the following solutions

·Hubshare - Extranet, Collaboration Portal & Secure File Sharing

·Nikec Binder - The Digital Binder

·Copitrak, Equitrac & eCopy - Cost Recovery, Scan Workflow & Print Management

·Nikec Analytics - Cost Recovery Reporting & Analytics

·Netdocuments - Cloud based Document & Email Management

·ThreadPrint - Reduces Email Printing

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